Frequently Asked Questions
Quick answers about orders, shipping, returns, and our handcrafted pieces.
Once your order ships, you’ll receive a tracking link by email / SMS. You can also use Track Order from the website footer when that feature is live for your account.
If your order hasn’t been dispatched, contact us as soon as possible with your order ID. We’ll do our best to update or cancel it before it leaves our workshop.
Complimentary shipping applies on orders of ₹5,000 and above. Below that, a small shipping fee is calculated at checkout.
Most orders are dispatched within 3–5 business days. Delivery usually takes 4–8 business days depending on your location. Custom or bridal sets may need extra time — we’ll confirm when you order.
We offer a 7-day hassle-free return window on eligible items in unused condition with original packaging. Some custom bridal pieces may be non-returnable — details are listed on the product page.
Write to us via the Contact page with your order ID and reason. Our team will guide you through pickup or drop-off and process refunds or exchanges once the item is received.
Yes. Our Zari footwear, bags, and wedding pieces are crafted by skilled artisans using traditional techniques. Slight variations in embroidery are natural and part of the handmade charm.
Use our Size Guide (linked in the footer) and product size options. If you’re between sizes, contact us — we’re happy to recommend based on the style.
Yes. For bridal and custom requests, message us with your date, preferred colours, and inspiration. We’ll share timelines and quotes from our artisan partners.