Customer Care
Returns & Exchange
Simple, fair policy for handcrafted footwear and bags.
Return window
You may request a return or exchange within 7 days of delivery, provided the product is unused, with tags and in original packaging.
Exchange
Size exchange is preferred when stock is available. We will guide you on the next steps after your request.
Refunds
Approved refunds are processed to the original payment method within 5–7 business days after we receive the item.
Eligible items
- Unused footwear and bags with original tags and packaging
- Items with manufacturing defects reported within 48 hours of delivery
- Wrong product delivered (we cover return shipping)
Not eligible
- Products used, stained, or damaged by the customer
- Custom / made-to-order pieces (unless defective)
- Items without original packaging or tags
To start a return, email us from the order email or use the Contact page with your Order ID and clear photos if there is a defect.
How to request
1. Write to us with Order ID · 2. Share reason and photos if needed · 3. We confirm pickup or drop-off · 4. After QC, exchange or refund is completed.
Last updated: October 2026 · Magnificent Style